FAQ

Fairy Slime FAQ

INGREDIENTS

• Main: PVA and Borax
• Additional: colorants, fragrances, oils, lotion, soap, glycerin, clay
• Warning: Possible allergen cross-contamination (nuts, dairy, soy, gluten)

COMMON ISSUES

• Stiff slime: Normal during hot weather; will soften with warmth
• Sticky slime: Use activator (1 tsp borax + 1 cup water) or refrigerate

ORDERING

• Weekly restocks: Thursdays 3 PM PST/6 PM EST
• Shipping times:
  • US: 3-10 days
  • International: 1-5 weeks
• International customers responsible for customs/VAT/duties

RETURNS & PROBLEMS

• Report issues within 10 days of delivery
• Returns accepted for unopened items within 30 days
• No returns on used products
• Shipping insurance recommended via Route
• Address changes: Email info@fairyslime.com before shipping
• Wrong/damaged items: Email with order number and photos
• Solutions:
  • In-stock items: Free replacement
  • Out-of-stock: Refund or substitute offered

CONTACT Email info@fairyslime.com (include order number for specific inquiries)